Shipping / Payments / Returns
Below you will find some common asked questions and relevant information about delivery options, payment methods and returns.
FREE Shipping on all orders in European Union
Express Shipping - €14.99
We only deliver to European Union countries. The delivery times depends on the country, as well as the location.
Estimated delivery times are below:
Europe (EU) 3 - 7 working days
Express shipping 1 - 2 working days
Processing time is only 1 business day, usually we ship goods the same day, so don't be worry, we are doing our best to make sure you receive your shipment as soon as possible.
Within 1-2 business days of placing your order, you will receive a tracking number via email from our courier partner UPS containing your package’s tracking information.
If you place your order during the weekend or a public holiday, your order will be sent out during the next working day, so you can allow additional days to receive your tracking details. To track your package, simply enter your tracking number on Google.
Prive Home accepts majority debit and credit cards: American Express, Discover, Maestro, MasterCard, Visa, PayPal as well as various other local debit cards.
With our Scent-Sure guarantee, you are welcome to return any product in its original condition for a full refund or exchange within 28 working days of delivery.
Please note that there must be no scratches or marks on the product and the product must not be used or damaged.
We request that you arrange and pay the cost of your return. If you are returning faulty or damaged products, we will refund the cost of your return if you supply us with a delivery receipt. Please email us your delivery receipt with your order number.